Refund policy

At Zenyvora, customer satisfaction is important to us. We carefully inspect every order before dispatch to ensure it reaches you in excellent condition.

Replacement Eligibility

We offer a replacement only in the following cases:

Damaged product received
Wrong product received

To be eligible for a replacement request, customers must notify us within 3 days of delivery.

How to Request a Replacement

If you have received a damaged or incorrect item, please contact our support team within 3 days of receiving your order and provide:

Clear photos of the product received
A copy of the order invoice/bill
Your Order ID

Once our team reviews and approves the request, a replacement will be arranged.

Replacement Process

After approval, Zenyvora will arrange the return and replacement process. Customers are not required to bear any return shipping charges for approved replacement requests.

Replacement orders will be processed after verification and may require additional delivery time depending on your location.